FAQs
Orders & Shopping
How do I shop besides the website? Do you have live shows?
Please follow us vis Facebook. We are doing live show sale every second day from 9pm New York time.
What currency do you use for your prices?
We only display and collect payments in US dollars. Sorry for the inconvenience.
TASHI is not responsible for any currency exchange fees charged by banks.
What payment methods are available to me?
Due to the limitations by payment platform. Now we only accpet Paypal. Sorry for the inconvenience again. Thank you.
Shipping
What countries do you ship to?
Click here to see what countries we currently ship to.
How much does international shipping cost?
We offer free express shipping for orders over 200$ shipping to outside of China. Returns shipping fee need to be paid by customers themselves .
How do I track my international order?
We will offer tracking number right after your package get shipped.
How fast is your international shipping?
Most of our orders are shipped within 2 business days of purchase from our store, pending availability and credit verification. Customization need 1 or 2 more days. Once your order is shipped, we estimate you will receive your order within 5-10 days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, temporary COVID-19 may also cause some delays.
Can I get my international order faster?
Right now we do not offer expedited international shipping. However, we ship all international orders via express service so you will receive your order within 5-10 days, and sometimes quicker!
Can I ship to an international PO box?
Sorry, we can’t ship to international PO boxes yet. If you entered an international PO box as your delivery address we will reach out to get an alternative address which may delay your delivery.
Carved Figure: Rubber Duck
Material: Natural Crystal
Size(Approx): 30mm/70mm
Status: Brand new
Note:
* For mini carvings order, please inbox us for specific materials or colors you want, otherwise we will pick for your order randomly but in good mixture and quality.
* Pictures are taken without filters or colorful lights in order to show you authentic looks of crystal stuff, but colors may vary slightly due to the daylight or phone monitors.
Payment Policy&Shiping Policy
PayPal payment only.
* This item will be ship out within 2 days after payment completed.
* This item will be shipped by air to your PAYPAL address.
* Please contact us if your address is not correct in paypal.
Shipping and Handling Charge
FREE SHIPPING for orders over 200$ to the United States, United Kingdom, Canada, Australia and most countries in the world (For details, please see shipping instructions)
Delivery time is about 4 to 10 business days. Maybe it will take longer time due to the customs and shipping destination.
Orders might be combined for shippment within 10 days.
Return Policy
Return is acceptable if the item is in its original condition . Return should be made within 30 days after the buyer receives the item at the buyer's expense. Refund for the item excluding the shipping cost and insurance will be issued within 1 business day after we receive the item back.
We'll also refund shipping and handling and pay the return shipping costs if the return is a result of our mistakes (you received a wrong or defective item, etc.)